Poko App FAQ —
Everything You Need to Know

Creating a Poko App account is straightforward. Go to poko-app.org/register, enter your mobile number, choose a strong password, and submit. You'll receive a one-time password (OTP) on your phone to verify your number. Once verified, your account is active and ready to use. The whole process takes under two minutes — no email address required, no lengthy forms.

You need a valid Bangladeshi mobile number and a password. That's it for the initial registration. Poko App may ask for additional identity verification before processing larger withdrawals, in line with standard gaming platform requirements. Keep your details accurate so there are no issues when you withdraw your BDT winnings.

On the login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an OTP to reset your password. Choose a new password, confirm it, and you're back in. If you don't receive the OTP within a few minutes, check that you entered the correct number and try again. If the issue persists, contact the 24/7 support team via live chat.

No. Each player is allowed one Poko App account only. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve it before it becomes an issue.

You must be at least 18 years old to register and play on Poko App. This is a strict requirement. Poko App reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any balance will be returned.

Log in to your Poko App account and go to the Deposit section. Choose bKash or Nagad as your payment method, enter the amount you want to deposit in BDT, and confirm. You'll be redirected to complete the payment through your bKash or Nagad app. Once the payment is confirmed, your Poko App balance updates within two minutes. There's no need to notify support — it's fully automatic.

Poko App has a low minimum deposit so that players can start with a small amount and try the games before committing more. The exact minimum is displayed in the Deposit section of your account. All amounts are in BDT, so there's no currency conversion involved. You deposit in Taka, you play in Taka, and you withdraw in Taka.

Go to the Withdrawal section in your Poko App account, enter the amount you want to withdraw in BDT, and select bKash or Nagad as your destination. Submit the request and the money will arrive in your mobile wallet the same day. Most withdrawals are processed within a few hours. Make sure your bKash or Nagad number is correctly linked to your account before submitting a withdrawal request.

First, wait up to five minutes — most deposits update automatically but occasionally there's a short delay. If your balance still hasn't updated after five minutes, take a screenshot of your bKash or Nagad transaction confirmation showing the transaction ID, amount, and time. Contact Poko App support via live chat and share this information. The team will manually verify and credit your balance promptly.

Poko App does not charge fees on deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your bKash or Nagad wallet. Standard bKash and Nagad transaction fees may apply on their end depending on your account type, but Poko App itself does not deduct any processing fees.

Poko App currently offers five games:

• Callbreak — multiplayer trick-taking card game, Bangladesh's favourite
• Fortune Tiger — high RTP slot with bonus rounds and multipliers
• Golf — fast-paced card game where the lowest score wins
• European Blackjack — classic casino card game, beat the dealer to 21
• Ocean Lord — multiplayer fish shooting arcade game

All games are playable in BDT on mobile and desktop. New games are added regularly — register to get notified when new titles go live.

Callbreak on Poko App follows the same rules as the traditional Bangladesh card game. It's a four-player trick-taking game played with a standard 52-card deck. Spades are always trump. At the start of each round, each player bids the number of tricks they expect to win. You must win at least as many tricks as you bid — winning more earns bonus points, but falling short costs you. The player with the highest score after five rounds wins the BDT pot. Visit the Callbreak page for full rules and strategy tips.

Yes. All Poko App games use certified random number generators (RNG) to ensure every outcome — every card dealt, every slot spin, every fish spawn in Ocean Lord — is completely random and independent of previous results. The RNG system is regularly tested to ensure fairness. No outcome can be predicted or manipulated by the platform or by other players.

Minimum bets vary by game and are displayed in BDT within each game lobby before you join a table or start a spin. Poko App keeps minimum bets low so that players can enjoy extended sessions without needing a large balance. The exact minimums for each game are listed on the individual game pages — check the Game Information page for a full breakdown.

Absolutely. All Poko App games are fully optimised for mobile play on both Android and iOS. The touch controls are designed for phone screens, the layouts adapt to portrait and landscape orientation, and the games load quickly on standard 4G connections. You can also download the Poko App for a smoother, faster experience — visit the App page for download instructions.

New players on Poko App receive a 200% welcome bonus on their first deposit. This means if you deposit 500 BDT, you get an additional 1,000 BDT in bonus balance — giving you 1,500 BDT total to play with. The bonus is credited automatically after your first successful deposit. No bonus code is required. The welcome bonus applies to all games on Poko App.

The welcome bonus comes with wagering requirements that must be met before the bonus balance can be withdrawn as real BDT. The specific wagering multiplier and eligible games are detailed in the Terms and Conditions. In general, you need to wager the bonus amount a set number of times across eligible games. Bets placed on all Poko App games count towards meeting the wagering requirement.

Every real money bet you place on any Poko App game earns loyalty points. Points accumulate across all games — Callbreak, Fortune Tiger, Golf, European Blackjack, and Ocean Lord. As your points total grows, you move up through loyalty tiers, unlocking better rewards at each level. Points can be redeemed for bonus cash, free spins, and exclusive promotions. Visit the Loyalty Program page for full details on tiers and rewards.

Most bonuses are credited automatically within a few minutes of the qualifying action (such as completing your first deposit). If your bonus hasn't appeared after 15 minutes, first check that your deposit met the minimum qualifying amount. If everything looks correct, contact the Poko App support team via live chat with your account details and deposit confirmation. The team will investigate and credit the bonus manually if it's due.

Visit the App page on poko-app.org and follow the download instructions for your device. Android users can download the APK directly from the site. iOS users can access Poko App through the mobile browser — the site is fully optimised for Safari on iPhone and iPad. Installation takes under a minute and the app runs smoothly on most modern smartphones.

Try these steps in order:

• Close the app completely and reopen it
• Check your internet connection — switch between Wi-Fi and mobile data
• Clear the app cache in your phone settings
• Uninstall and reinstall the latest version of the app from the App page
• Restart your phone and try again

If the issue continues after all these steps, contact support via live chat with your device model and Android/iOS version so the team can investigate further.

Yes. All Poko App games are accessible through the website on desktop and laptop browsers. No download is required for desktop play — just visit poko-app.org, log in, and start playing. The site works on Chrome, Firefox, Edge, and Safari. The mobile app provides a more optimised experience for phone users, but the desktop browser version is fully functional for all games.

You can set daily, weekly, or monthly deposit limits in the Responsible Gaming section of your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it comes into force — this is a deliberate safeguard to prevent impulsive decisions. Decreasing a limit takes effect straight away. Visit the Responsible Gaming page for full details.

Yes. Poko App offers cooling-off periods (24 hours, 7 days, 30 days) and longer self-exclusion options. During a self-exclusion period, you cannot log in, deposit, or play. If you feel your gaming is becoming a problem, use these tools or contact support to activate them immediately. Poko App takes responsible gaming seriously and will never pressure you to continue playing.

If you feel that gaming is having a negative impact on your finances, relationships, or mental health, please visit our Responsible Gaming page for resources and self-help tools. You can also contact the Poko App support team at any time — they are trained to help and will not judge. Setting limits, taking a break, or self-excluding are all valid and supported choices.