Gaming on Poko App should always feel like fun — never like pressure. We've built a full set of responsible gaming tools directly into the platform so every Bangladesh player can stay in control of their time and money, no matter what game they're playing.
This page explains the tools available to you, how to use them, and what to do if gaming ever starts to feel like more than just entertainment. You're not alone — our support team is here 24/7.
Responsible gaming isn't a checkbox for us — it's built into how Poko App works. Here are the core tools and commitments that protect every player on the platform.
Set a daily, weekly, or monthly cap on how much you can deposit into your Poko App account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly — increases take 7 days to take effect.
Tell Poko App how long you want to play in a single session. When your time is up, you'll get a clear notification. You can set session reminders from 30 minutes up to 8 hours — a simple way to keep gaming in its proper place in your day.
Need a short break without fully closing your account? A cool-off period lets you pause your Poko App account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are kept safe.
If you feel you need a longer break, self-exclusion lets you close your Poko App account for a minimum of 6 months or permanently. Self-exclusion is processed immediately. Any real-money balance will be returned to your registered bKash or Nagad account.
Your full gaming and transaction history is always available in your Poko App account dashboard. Review exactly how much you've deposited, wagered, won, and withdrawn over any time period. Transparency is the first step to staying in control.
Enable periodic pop-up reminders that appear during your gaming session, showing how long you've been playing and your net activity for the session. Reality checks are a gentle nudge to pause, reflect, and decide whether to keep playing or take a break.
All responsible gaming tools on Poko App are free, available immediately, and accessible directly from your account dashboard. You don't need to contact support to set up limits or activate a cool-off — everything is self-service and takes effect immediately (or within the timeframes described below).
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly, enter your preferred amount in BDT, and confirm. Your limit is active immediately. If you want to lower your limit, the change is instant. If you want to raise it, there is a mandatory 7-day waiting period — this is intentional, to give you time to reconsider.
Under the same Responsible Gaming menu, select Session Limits. Set your preferred maximum session length. When your session reaches that time, Poko App will display a full-screen reminder. You can choose to end the session or acknowledge and continue — the choice is always yours, but the reminder keeps you aware.
Cool-off periods and self-exclusion are also in Account Settings → Responsible Gaming. For self-exclusion, select your preferred duration (6 months, 1 year, 5 years, or permanent) and confirm. The exclusion takes effect immediately. During self-exclusion, Poko App will not send you any promotional communications.
Need Help Setting Up? If you're having trouble finding the responsible gaming tools in your account, contact our support team via live chat. We'll walk you through it step by step — no judgment, no questions asked.
Cap your deposits per calendar day. Minimum limit: 100 BDT. Takes effect immediately. Increases require 7-day cooling period.
Set a maximum deposit amount per 7-day rolling period. Useful for players who prefer weekly budgeting over daily tracking.
Control your total monthly spend on Poko App. Resets on the first day of each calendar month. Ideal for long-term budget management.
Get notified when you've been playing for your chosen duration. Available in 30-minute increments from 30 minutes to 8 hours.
Pause your account for 24 hours, 7 days, or 30 days. Account and balance are preserved. No deposits or bets during the period.
Close your account for 6 months, 1 year, 5 years, or permanently. Takes effect immediately. Balance returned to your bKash/Nagad account.
Responsible gaming on Poko App starts with understanding what healthy gaming looks like — and recognising when it might be shifting into something else. For most players, gaming is a form of entertainment, a way to relax after a long day or enjoy a few rounds of Callbreak or Fortune Tiger with friends. That's exactly what Poko App is designed for.
But gaming can sometimes become a problem, and it can happen gradually. You might not notice it yourself at first. That's why Poko App encourages every player to check in with themselves regularly — not just when things feel out of control, but as a normal part of playing responsibly.
Problem gaming doesn't look the same for everyone. For some players, it shows up as spending more than they planned. For others, it's chasing losses — placing more bets to try to win back money that's already gone. Some players find themselves thinking about gaming when they're not playing, or feeling irritable when they can't access the platform. These are all signs worth paying attention to.
The good news is that recognising the signs early makes it much easier to get back on track. Poko App's responsible gaming tools are designed to help you do exactly that — before things escalate. Setting a deposit limit when you first register, for example, is one of the most effective things you can do to keep gaming enjoyable long-term.
Responsible gaming on Poko App means treating your gaming budget the same way you'd treat any other entertainment budget. Decide in advance how much you're comfortable spending in a week or month, set that as your deposit limit, and stick to it. Think of it the same way you'd budget for a cinema trip or a meal out — it's money spent on entertainment, not an investment.
Never chase losses. If you've hit your session limit or your deposit limit, that's the signal to stop for the day. The games will still be there tomorrow. Chasing losses is one of the most common ways that recreational gaming turns into a problem, and it almost never works out the way players hope.
Take regular breaks. Even if you're winning and having a great session, stepping away for a few minutes every hour keeps your decision-making sharp and your enjoyment high. Poko App's session reminders are there to help with exactly this.
If you're going through a difficult time financially, emotionally, or personally, gaming is not the answer. Playing on Poko App when you're stressed, upset, or trying to solve a money problem is a situation where responsible gaming tools become especially important. In these moments, we strongly encourage you to use the cool-off feature or contact our support team directly.
Poko App is built for entertainment. Every game on the platform — from Golf and Ocean Lord to European Blackjack — is designed to be fun. Keeping it that way is a shared responsibility between us and you, and we take our side of that seriously.
If you answer "yes" to two or more of these questions, it may be worth using Poko App's responsible gaming tools or speaking to someone you trust.
Do you spend more time or money on gaming than you originally planned?
Have you tried to cut back on gaming but found it difficult to do so?
Do you find yourself thinking about gaming when you're doing other things?
Have you ever chased losses by placing more bets to try to win back money?
Has gaming ever caused tension with family members or affected your work or studies?
Have you ever borrowed money or sold something to fund your gaming?
Do you feel restless, irritable, or anxious when you're not able to play?
If you answered yes to 2 or more: Please consider using our cool-off or self-exclusion tools, or contact our support team. You can also reach out to a trusted friend or family member.
Set your deposit limit before you start playing — not after you've already spent more than planned.
Only play with money you can afford to lose. Your gaming budget should come from disposable income, not essentials.
Take a break every hour. Stand up, get some water, and give your mind a rest before continuing.
Never play when you're tired, stressed, or under the influence of alcohol. Your judgment won't be at its best.
Accept that losses are part of gaming. No strategy guarantees a win, and chasing losses makes things worse.
Keep gaming as one of many hobbies — not your only source of entertainment or excitement.
Poko App takes underage gaming extremely seriously. Every player who registers on the platform must verify their age as part of the KYC process. We use identity verification checks to confirm that all players are 18 or older before they can deposit or play for real money.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to poko-app.org. Always log out of your Poko App account when you're done playing, and never share your login credentials with anyone — including family members.
If you believe a minor has accessed your Poko App account or registered their own account, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Parental Controls: Most Android and iOS devices have built-in parental control features that can restrict access to specific websites and apps. We encourage parents and guardians to use these tools to keep younger family members safe.
All players must provide their date of birth during registration. Players who appear to be under 18 are flagged for additional verification.
KYC verification requires a government-issued ID confirming the player is 18 or older before real-money play is enabled.
Accounts where age cannot be verified are suspended until valid documentation is provided. Unverified accounts cannot deposit or withdraw.
Any account confirmed to belong to a player under 18 is permanently closed and all funds are returned. The matter is reported to relevant authorities.
Join thousands of Bangladesh players who enjoy Poko App's games the right way — with deposit limits set, session reminders on, and the confidence that comes from playing within their means.
By registering, you confirm you are 18+ and agree to Poko App's Responsible Gaming policy and Terms and Conditions.