At Poko App, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use poko-app.org, why we collect it, how we use it, and what rights you have over it. We've written this in plain language — no legal maze, just straight answers.
This policy applies to all players registered on Poko App, including those accessing the platform via the mobile app or the website. If you have questions after reading this, our support team is available 24/7.
Six core commitments that define how Poko App handles your personal information. Full details are in the policy sections below.
Poko App uses industry-standard encryption and security protocols to protect your personal data at rest and in transit. We conduct regular security reviews to keep your information safe from unauthorised access.
Poko App does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process transactions, and improve the platform experience.
We only collect the personal data we actually need. Registration requires your name, date of birth, mobile number, and email. We don't ask for information that isn't necessary to run your account or comply with legal requirements.
You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team to exercise any of your data rights. We process all data requests within 30 days.
Your bKash and Nagad transaction data is processed securely and never stored in full on our servers. Payment processing is handled through encrypted channels, and we only retain the minimum transaction reference data required for account management.
If we make material changes to this Privacy Policy, we will notify you by email and display a notice on the platform before the changes take effect. You'll always know what's changing and why before it happens.
This Privacy Policy describes how Poko App ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use poko-app.org and the Poko App mobile application. By creating an account on Poko App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
Poko App is built specifically for players in Bangladesh. We understand that trust is everything when it comes to sharing personal information online, and we take that responsibility seriously. Every data practice described in this policy is designed to give you a safe, transparent, and fair experience on the platform.
If you are using Poko App on behalf of another person, you confirm that you have their consent to provide their personal data and that they have been informed of this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform.
Scope: This policy applies to all personal data collected through poko-app.org, the Poko App mobile application, and any communications between you and Poko App support staff.
Poko App collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with applicable legal obligations. The categories of data we collect are set out in the table below.
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad account number (partial), transaction references | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, login history | Responsible gaming monitoring, account management, analytics |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with your explicit consent.
Poko App collects your personal data through several channels, all of which are clearly described below. We never collect data through deceptive means.
Most of your data comes directly from you. This includes information you provide when you register your Poko App account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions and surveys.
When you use poko-app.org or the Poko App mobile application, we automatically collect certain technical data. This includes your IP address, device identifiers, browser type, and information about how you interact with the platform. This data is collected using cookies and similar tracking technologies, which are described in more detail in Section 07.
In some cases, we may receive data about you from third parties. This includes identity verification data from KYC service providers, fraud prevention data from security partners, and transaction confirmation data from bKash and Nagad. We only use third-party data sources that operate under appropriate data protection standards.
Poko App uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with those stated here without first obtaining your consent.
Marketing Communications: You can opt out of promotional emails from Poko App at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing communications will not affect transactional or account-related communications.
All financial transactions on Poko App are processed through bKash and Nagad. We take the security of your payment data extremely seriously and have implemented specific measures to protect it.
Poko App uses cookies and similar tracking technologies to operate the platform, improve your experience, and keep your account secure. A cookie is a small text file stored on your device when you visit a website. Here's how we use them.
These cookies are required for the platform to function. They manage your login session, remember your account preferences, and keep your connection to the platform secure. You cannot opt out of essential cookies without affecting your ability to use Poko App.
We use analytics cookies to understand how players use the platform — which games are most popular, how long sessions last, and where players encounter issues. This data is aggregated and anonymised and is used only to improve the platform. You can opt out of analytics cookies via your browser settings.
Security cookies help us detect and prevent fraudulent activity, including account takeover attempts and bot activity. These cookies are essential to keeping the platform safe and cannot be disabled.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Poko App platform. For more information on managing cookies, refer to your browser's help documentation.
Poko App retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods for different categories of data are outlined below.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Poko App implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
Data Breach Response: In the unlikely event of a data breach that affects your personal data, Poko App will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law.
As a Poko App player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within 30 days.
Request a copy of all personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your data where there is no legal basis to retain it.
Request that we limit how we use your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to processing of your data for direct marketing at any time.
Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain for financial record-keeping or anti-money laundering compliance purposes. Where we cannot fulfil a request in full, we will explain why.
Poko App is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.
If we become aware that we have inadvertently collected personal data from a minor, we will immediately close the associated account, delete all related personal data, and report the matter to relevant authorities where required by law. If you believe a minor has registered on Poko App, please contact our support team immediately at [email protected].
Poko App may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and display a prominent notice on the platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of Poko App after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.
Minor Changes: For non-material changes — such as corrections to typos or clarifications that do not affect how we use your data — we may update the policy without sending a direct notification. The updated date will always reflect any revision.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 24 hours.
For questions about responsible gaming tools or account self-exclusion, please visit our Responsible Gaming page. For the full platform rules, see our Terms and Conditions.
Register your free Poko App account and play Bangladesh's best online card games and slots — with the confidence that your personal data is always handled with care and respect.
By registering, you confirm you are 18+ and agree to Poko App's Privacy Policy and Terms and Conditions.